Legal
Terms of business
Clear rules for how we work and collaborate. A written contract is always signed for special terms.
General provisions
These terms of business define the relationship between the agency GALLASANDALLA and the client for all services listed on this site. A collaboration begins with the acceptance of a proposal or the signing of a contract.
Proposal and contracting
After an intro call, the client receives a written proposal with a description of services, timelines, KPIs and price. The proposal is valid for 14 days from issue. Any change to the scope is agreed in writing and may affect the price and timeline.
Payment
The standard terms are a 50% advance before work begins and 50% on delivery, with a payment deadline of 15 days from the invoice date. Media budget and influencer fees are paid in advance and tracked separately from the agency fee.
Timelines and client obligations
Timelines start once all necessary materials and client approvals are received. The client is responsible for the accuracy of the data provided and for timely feedback, usually within three working days.
Revisions
Two rounds of revisions on the delivered material are included. Additional revisions or changes after the final version is approved are billed at the agreed hourly rate.
Copyright and use of material
The client acquires the right to use the delivered material on the agreed channels and for the agreed period. The agency retains the right to use the material in its portfolio, unless agreed otherwise in writing.
Cancellation
A collaboration can be cancelled in writing. Work already performed, reserved production dates and contracted influencer fees are charged in full.
Liability
The agency is responsible for the professional execution of the contracted services. The agency is not responsible for changes in platform algorithms, the actions of third parties, or the consequences of material and data provided by the client.
Confidentiality
All business information, data and material exchanged during the collaboration are considered confidential and are not shared with third parties without written consent.
Final provisions
These terms are governed by the law of the Republic of Croatia. Any disputes are resolved by agreement between the parties, and otherwise by the court in Zagreb.
Last updated: August 2026.